Tip: Always make sure your mtPlay app and iPad iOS version is up to date
iPad License Broken Link
Steps to Fix:
- Force close mtPlay
- open the iPad Settings and navigate to mtPlay and turn on the setting "Restart App in Recovery Mode"
- then reopen the app and it will open to a recovery mode menu
- select the license with the broken link on the left side and choose Start Up with This license on the right
- It will prompt you to login which will fix the broken link.
Getting Stuck on Step 9 of Sync
Steps to fix:
- Force close mtPlay
- open the iPad Settings and navigate to mtPlay and turn on the setting "Restart App in Recovery Mode"
- then reopen the app and it will open to a recovery mode menu
- select Remove the Sync Folder (Brandwise Use Only)
- Force close the mtPlay app
- Reopen the app and run another sync
- if sync still gets stuck, follow steps 1-5
- Then reboot your internet router and the iPad
- After both reboots, open mtPlay and run another sync
Problems emailing orders
- if your orders aren't sending from the Mail app this is usually related to the iPad Mail app and not mtPlay
- check to make sure your email account isn't requiring you to enter a new Password (iPad Settings > Mail > Accounts and select your account and see if it requests a password)
- check to make sure the email you're sending the order copy from is set as your default email (iPad Settings > Mail > Default Account)
- check the mail app itself and see if you've received any emails today and if the email your sending from MTPlay is stuck in your sent folder with an error
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