How To: Send Diagnostics

To send diagnostics from your iPad please follow the steps below. 

This will assist our Developers to find the root cause of the issue. 

• In the Options tab (bottom right), scroll to the bottom and tap Send Diagnostics (in the Customer Support section). 
• Then tap Confirm and log out of the app.  
• Relaunch and login to the app and the screen will say "Gathering Diagnostics", then "Uploading Diagnostics".  

This will take around 5-10 minutes to complete on your iPad. 

Send diagnostics section will be located at the bottom of the Options page. (in the Customer Support section)

Once you select the send diagnostics a pop up will appear and you will select; CONFIRM. 

After selecting confirm, you will see a confirmation pop up that will provide instructions to fully close out your app and logging back in. 

To minimize and fully close the app follow the steps below.

• From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
• Then, swipe up on the app's preview to close the app.
• Have a home button? Double tap the home button.