To send diagnostics from your iPad please follow the steps below.
This will assist our Developers to find the root cause of the issue.
- In the Options tab (bottom right), scroll to the bottom and tap Send Diagnostics (in the Customer Support section).
- Then tap Confirm and log out of the app.
- Relaunch and login to the app and the screen will say "Gathering Diagnostics", then "Uploading Diagnostics".
This will take around 5-10 minutes to complete on your iPad.
Send diagnostics section will be located at the bottom of the Options page. (in the Customer Support section)
Once you select the send diagnostics a pop up will appear and you will select; CONFIRM.
After selecting confirm, you will see a confirmation pop up that will provide instructions to fully close out your app and logging back in.
To minimize and fully close the app follow the steps below.
- From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
- Then, swipe up on the app's preview to close the app.
- Have a home button? Double tap the home button.
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