If you are a manufacturer using mtCharge or have a supported credit card payment gateway and has Stream Lite or Stream Standard, this guide is for you.
Once MarketTime has retrieved the necessary information to set up your company with your payment gateway in our system, it will be available to you. If you have not sent us that necessary information and are reading this guide, please reach out to firstname.lastname@example.org so we can get your company set up.
TABLE OF CONTENTS
Ensuring Sales Agencies have set Payment Terms
To be sure you're offering the most efficient path for your Sales Agencies and Retailers to support your use of mtCharge and Payment Processing within Stream, it all starts with keeping your accepted Payment Terms up to date with help from your Sales Agencies.
Your Sales Agencies will need to set up your accepted Payment Terms using the steps in our dedicated support article.
Ensure they're enabling the "Credit Card?" checkbox next to each term in order to capture credit cards for the relevant terms selected.
They may reach out to email@example.com if they require assistance.
Payment Terms available for payment processing in Stream are as follows:
|Terms using Credit Cards||Terms using ACH/Bank Transfers|
ACH/Bank Transfer **
Net 30-mtCharge with ACH **
|Net 45-mtCharge with ACH **|
Net 60-mtCharge with ACH **
Net 90-mtCharge with ACH **
|Net 30-mtCharge with CC *|
|Net 45-mtCharge with CC *|
|Net 60-mtCharge with ACH *|
Net 90-mtCharge with CC *
Net 120-mtCharge with CC *
*Only available using mtCharge
**Enabled by request, please contact firstname.lastname@example.org for more information.
NOTE: If using a third-party payment gateway, accepted credit card types may differ, please consult your payment gateway as needed.
Requesting New Payment Method (Card declined, etc.) using mtCharge
NOTE: Requesting a new Payment Method is a feature exclusive to mtCharge.
In cases where you've received an order with a credit card that you've attempted to process but was declined, or the customer has called and requested that another card be used on an order, the Request Payment feature can be used.
For more information, see our dedicated Support Article on this feature.
NOTE: Only orders that have been Delivered (aka "Batched") and have credit cards attached are eligible for payment processing.
Navigate to the Order Payments screen.
Search using By Date or By PO Number to find the order you are needing to process payment for.
Tip: the default date range on this screen is 30 days, so use a wider date range to search for orders older than 30 days.
Once you have found the order below for which you need to pre-authorize or process payment, scroll to the right and enter an amount into the Enter Amount field.
Click the Confirm Charge button to process a charge for the desired order.
In the resulting pop-up, double check the Charge Amount and click Charge Card to process the payment. This screen provides additional information for you to confirm you are processing the correct order before proceeding.
While this feature is available for mtCharge, it is not currently offered if using Net Terms with mtCharge.
You must be already using Stream to process payments to pre-authorize cards. For more information, please contact Sales at email@example.com
The same process noted above can be followed to pre-authorize cards for amounts you deem fit. The only difference is that you'll use the Confirm Auth button:
In the resulting pop-up, double check the Auth Amount and click Auth Card to pre-authorize payment. This screen provides additional information for you to confirm you are processing the correct order before proceeding.
If the order has previous Pre-authorizations on it, you can choose to capture payment for the pre-existing authorizations, or add a new one:
NOTE: This window only appears for those using mtCharge. Pre-authorization for third-party gateways will only allow the entry of a value for pre-authorization and won't include the ability to turn that pre-auth into a charge; an additional charge must be made to process payment.
Processing Payments with Net Terms via mtCharge
Similar to the steps above, using the Confirm Charge button next to the desired order will allow you to schedule the account to have the amount chosen deducted 30, 45, 60, or 90 days after the button is pressed, depending on the term selected for the order, as seen in the Charge Date field.
Click Schedule Charge to schedule the charge.
Processing ACH/Bank Transfer Payments using mtCharge
Similar to the steps above, using the Confirm Charge button next to the desired order that is using ACH/Bank Transfer as a payment term will allow you to initiate a bank withdrawal. confirm the Withdrawal Amount, then click Bank Withdrawal to complete the action.
mtCharge Reconciliation Report
For your reconciliation needs, we've created an mtCharge Reconciliation Report. This report also allows you to process refunds. For more about processing refunds for mtCharge transactions, see our dedicated article on the subject.
When you signed up for mtCharge, you were asked to create a MarketTime account. This report is found by logging into https://apps.markettime.com with the account you created.
This report is found on the Advanced Analytics screen.
NOTE: Your available reports may not look exactly as below.
This report displays as 10. mtCharge Orders.
This report allows you to reconcile charges from your bank account against payments processed via mtCharge.
Processing Ad-hoc (standalone) Payments using mtCharge
Those utilizing mtCharge as their payment processor within MarketTime may also process ad-hoc or standalone payments.
NOTE: At this time, mtCharge only allows ad-hoc charges on credit cards.
Using the Payments screen, click the New button to begin an ad-hoc charge.
Amount (1) - The amount you wish to charge the credit card.
Customer First/Last Name (2) - The First and Last name of the card holder.
Customer Email ID (3) - The email address to be associated with the transaction.
Description (4) - The description of the transaction.
Statement Descriptor(5) - The note that will appear on the customer's bank statement for this transaction.
Card Information (6) - The credit card you wish to charge.
Clicking on Process Payment will immediately attempt to process payment and the status of the payment will be displayed on the Payments screen.