NOTE: Requesting a new Payment Method is a feature exclusive to mtCharge.
In cases where you've received an order with a credit card that you've attempted to process but was declined, or the customer has called and requested that another card be used on an order, the Request Payment feature can be used.
This feature is found by entering in an amount you wish to process and clicking Confirm Charge on the desired order.
From here, you can click the Request Payment Update button.
Stream will ask that you confirm you're requesting another payment method.
Once sent, the customer will receive an email requesting the additional payment method. An example of this email is below:
They will then be asked to submit an updated Payment Method as seen in the example screenshots below. When they submit the new Payment Method, the card will be charged immediately.