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Configure Order Alerts

As a manufacturer, supplier, vendor, or brand using MarketTime to facilitate fulfillment, processing, shipments and payment processing of orders, Order Delivery Elite offers a variety of order data management tools including warning and errors to help ensure order flow seamlessly to staff members processing orders or when integrating with your Enterprise Resource Planning (ERP) system.

Before You Start

Before configuring order alerts, please keep these things in mind:

  • You must use MarketTime's Order Delivery Elite to take advantage of the features and capabilities outlined in this article.
  • Orders sent to you from a connected sales agency can take anywhere from 5 to 30 minutes to appear in your orders list after the order is transmitted from the sales agency
  • If you do not see an order after 30 minutes, please get in touch with the agency to ensure the order has been transmitted to your account

Warnings vs. Errors

Your Alert Center enables data validation and alert-level notifications for incoming orders. You have three options when configuring alerts:

  Disabled Warnings Errors
Will the alert icon show in the orders list? No Yes Yes
What will the order status be? Open Open Error
Will orders be batched and delivered? Yes Yes No

Data Mapping vs. Order Alerts

Data validation falls into two general categories:

  Data Mapping Order Alerts
Description Data mapping alerts include order-level data points and criteria. Order Alerts include various order-level validations and criteria.
Validation Options
  1. Customer Billing Account Number
  2. Shipping Account Number
  3. Order Code
  4. Salesperson
  5. Order Writer
  6. Payment Terms
  7. Season/Program Code
  8. Shipping Method
  9. Promotion
  10. Sales Agency
  1. Price = $0.00
  2. Item With Quantity = 0
  3. Order Discount Applied
  4. Line Item Discount Applied
  5. Order Notes
  6. Line Item Notes
  7. Unknown Item
Can these alerts be resolved through data mapping?

Yes.

  • Data mapping warnings or errors can be resolved through:
    • In-line (order-level) data mapping
    • Account-level data mapping

No.

  • Order Alerts cannot be resolved through data mapping
  • Order Alerts prevent orders that violate your business rules from being picked up, batched, and delivered

Configure Alerts

To configure warnings and errors for orders, please follow these steps:

  1. Navigate to Orders
  2. Click Alerts
  3. Select the level of validation you want to apply to each order
  4. Click Save

View Alerts

To quickly identify orders with warnings or errors, look for the orange alert icon on the left side of the orders list.

Hover over the icon to view the warning and errors:

Order Statuses

To see which orders have errors and will not be batched and delivered:

  1. Click Status
  2. Click Error
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