For those utilizing mtFlow for product or order delivery into MarketTime via NetSuite, there are some scenarios that are commonplace that this article serves to assist you in resolving.
Order Delivery Errors
The following errors may occur when mtFlow/MarketTime attempts to post orders into NetSuite.
| Error Message | Description | Resolution | Support Article |
| entity.id is null or not Integer. | The Customer on the order in MarketTime is missing an Account Number/ NetSuite ID. | Add the customer's Account Number as generated by NetSuite to the customer within MarketTime. | Managing Customer Account Numbers |
| Could not find the Payment Method for Token Imports. Please go to Setup > Company > General Preferences > Custom Preferences and look for the 'MARKETTIME CC TOKEN IMPORT PAYMENT METHOD' field. | Payment Method on the order is not mapped within the MarketTime bundle in NetSuite. | Navigate to Setup > Company > General Preferences > Custom Preferences within NetSuite and look for the 'MARKETTIME CC TOKEN IMPORT PAYMENT METHOD' field. | NetSuite Setup for mtFlow Use (Credit Card Tokens section) |
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