DeviceID Validation Information

MarketTime strives to support the integrity of your data and consistent, quality use of our products. To enable this, we've introduced some "guardrails" to ensure a great experience, which requires that each unique user account be paired with a single, unique device (iPad).

At this time, mtPro will notify a user accessing the app if they fall under one or more of the following scenarios:

Message Displayed	Explanation	Where this may Appear
DeviceID does not match the assigned device	The user that is currently logged in is not the user associated with this iPad according to MarketTime	On Login screen On "Switch Company" screen On the Sync screen
Multiple Records found using this DeviceID and RepGroupID	This iPad is currently associated with more than one user within your Sales Agency	On the Sync screen

What to Do

If a user sees the "DeviceID does not match the assigned device!" message and the user is correctly assigned to the device in question, follow the steps below:

• As an Admin, navigate to the MarketTime Pro screen and locate the license in question
• Click the Reset Device icon to reset the device associated with this user
  
• Have the mtPro user log out of the app or force close it (pull up open apps and "swipe" it away)
• Reopen mtPro
• Perform a Sync

This results in the iPad associated with the user being refreshed, ensuring it matches the actual device the user is logged in on.

If a user sees the "DeviceID does not match the assigned device!" message and the user is NOT correctly assigned to the device in question, follow the steps below: 

This may occur when multiple users are sharing the same device (logging in and out), or if a user is using a device that was previously used but not had the mtPro license cleared.

• Ensure all data has been posted to the cloud (navigate to Sync menu, tap Send Data)
• Delete the mtPro app off the iPad in question
• Assign the correct user account to a new mtPro license
  • In the event a new user account is needed, create a new MarketTime User
  • In the event a new mtPro license is needed, request additional mtPro licenses as needed.
• Once the new license(s) have been assigned to the new user(s), mtPro may be re-installed
• mtPro may now be used

This results in unique licenses per user (as the system requires), requiring separate iPads for each user.

If a user sees the "Multiple Records found using this DeviceID and RepGroupID" message, follow the steps below:
 

This message may occur when a user has logged into a device that is still associated with another user and the device has not been cleared from the other user.

• As an Admin, navigate to the MarketTime Pro screen and search for the Username of the user in question
• Note the DeviceID of that user
• On the same screen, use the search bar to search for that DeviceID 
• For the license that is not assigned to the user in question, click the Reset Device icon to clear the license from the unwanted user.
  
• Have the mtPro user tap "try again", or force close it (pull up open apps and "swipe" it away)
• mtPro may now be used

This will result in "clearing" the license from the unwanted user, freeing it for use on the user in question.

Example of how to locate the duplicates by searching the Manage Licenses screen: