In the event a Refund needs to be processed, mtCharge+ allows you to do so.
To process a refund using mtCharge+, navigate to the Invoice or Cash Sale in question.
From an Invoice
From the Invoice record, a Credit Memo must be created. Once a Credit Memo has been created, the mtCharge+ Actions button will appear and allow you to process a refund.
In the resulting window, you may choose from the payments or deposits for the related Sales Order/Invoice, choose an amount from that selection you wish to refund, and the reason for refunding.
Upon successful refund, you will be taken to the resulting Customer Refund record.
From a Cash Sale
From the Cash Sale, the mtCharge+ Actions button will display Process Refund.
In the resulting window, you will choose the amount to refund and the refund reason.
Upon successful refund, you will be taken to the resulting Cash Refund record.