mtPro Support Tools

All options listed below should only be used when instructed to by MarketTime Support. If you have any questions about these tools, or are not sure if you should use them, please contact MarketTime Support via this form, or by giving us a call. 469-214-6780 Monday - Friday 8 AM - 6 PM CST.
 

1. Reindex Database - This should only be done when asked to by MarketTime Support.*
2. Remove Catalogs - This will remove all of the catalogs from your iPad. This can be done to remove old out of date catalogs, save storage space on your iPad. You will not have catalogs for offline use if you delete them. You will need to re-download catalogs to use them if they have been deleted.
3. Remove Images - Similar to Remove Catalogs. This will remove all item images from your iPad. 
4. Remove Sync Folder - Only do this if instructed to by MarketTime Support*
5. Repair Relationships - Only do this if instructed to by MarketTime Support*
6. Sync Device Manifests - Only do this if instructed to by MarketTime Support*
7. Repair Pending Orders - This will attempt to correct orders that are failing due to outdated or missing item information.

* Performing any of the highlighted sections without MarketTime Support involvement and proper order retention processes may lead to losing orders that can not be recovered.

Remove Customer Changes

1. Remove ALL Customer Changes - This removes all changes/updates that may have been made to a customer record.
2. Remove Customer Pricing Changes - 

Internet Required Support Tools

1. Upload Database - This will occasionally be asked by support to help troubleshoot an issue. Uploading this without contacting MarketTime Support will not resolve your issue.
2. Upload Log File - This will occasionally be asked by support to help troubleshoot an issue. Uploading this without contacting MarketTime Support will not resolve your issue.
3. This attempts to sync orders to the cloud that may be stuck on your iPad.
4. This will set your iPad to do a "full" sync. This can be helpful to make sure you have the most up to date prices, images, customers, and any other recent changes.