You can now clear out abandoned retailer carts yourself, right from the Abandoned Carts panel in MarketTime! No more support tickets just to get stale carts cleaned up.
What's New & Why We Made This Change
Rep Group Admins and Sales Reps can now delete abandoned retailer carts from B2B Website orders on their own. Some common reasons to do this are ending a relationship with a brand or clearing carts once they pass your agency's own cutoff date.
| Legacy Issue | Improvement |
| To clear an outdated retailer cart, you had to submit a ticket to MarketTime Support | You can delete carts yourself in a few clicks |
| Carts from terminated brands stayed in retailers' B2B carts until Support removed them | Deleted items are removed from the retailer's B2B cart right away |
| No easy way to enforce your agency's own cart expiration time frame | Filter by date range and clear old carts whenever you need to |
How to Get There
- Go to Customers > View Customers.
- Click the Abandoned Carts button in the top right of the customer list.
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The Filter Label panel opens.
How to Delete Abandoned Carts
- In the Filter Label panel, select Unfinished Orders from B2B Website.
- Make sure Export Options is set to Email. This is the default when you select Unfinished Orders from B2B Website.
- Narrow down the carts you want to clear using these filters:
- Select Retailer: one or more retailers
- Select Manufacturer: one or more manufacturers, or All Manufacturers
- Date Added to Cart: a date range, or All Dates
- Click Delete.
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A Delete Cart Notification asks: "Are you sure you want to delete the orders in the cart for the selected filters?"
- Click Yes to confirm. To cancel without changing anything, click No or the X icon.
Once you confirm:
- The selected orders are permanently removed from your abandoned cart report.
- The deleted items are immediately and permanently removed from the retailer's cart on the B2B website.
Tip: Check your filters before you click Delete. The delete applies to every cart matching your current Retailer, Manufacturer, and Date filters.
What to Be Aware Of
- The Delete button only shows up with the right filters selected. You'll only see Delete when Unfinished Orders from B2B Website and the Email export option are both selected.
- You can't undo a delete. Once you click Yes, the orders are gone for good from your abandoned cart report and from the retailer's active B2B cart.
FAQ
Will the retailer know their cart was cleared?
The items are removed from their B2B cart right away, so they'll see an empty or smaller cart the next time they log in. If a retailer is in the middle of an order, it's a good idea to reach out before you delete. The retailer will not be notified. It is expected that sales reps/rep groups communicate with their retailers.
Can I delete carts from Web Portal unfinished orders too?
No. Right now, deleting is only available for Unfinished Orders from B2B Website. Web Portal unfinished orders can't be deleted from this panel.
I deleted a cart by mistake. Can Support get it back?
No. Deleting is permanent and can't be undone, so double-check your Retailer, Manufacturer, and Date filters before you confirm.
Can I clear every abandoned cart for one manufacturer at once?
Yes. Pick the manufacturer, leave the retailer and date filters as wide as you need, then click Delete. Every cart that matches gets cleared.