We are pleased to announce another milestone on the journey of bringing MarketTime and Brandwise together. The MarketTime and Brandwise Support Centers are officially migrating into one platform as of Wednesday, July 20th. Any MarketTime and Brandwise-related Support Articles will be available here. Our team across the globe is working hard every day to support your success. We are grateful for your continued partnership.
*If you use the MarketTime platform to connect with and provide data to MarketTime-powered agencies, write orders, receive orders from MarketTime-powered agencies, or manage your B2B site, you can find all the related existing help materials here. If you need to submit a support ticket, email support@markettime.com and include the details of your request.
*If you use the Brandwise platform to connect with and provide data to Brandwise-powered agencies (also referred to as Passport, Transit, and Content), write orders (also referred to as Play), receive orders from Brandwise-powered agencies (also referred to as Stream), or manage your B2B site (also known as Reach), you can find all the related help materials here. If you're used to viewing Brandwise-related help articles in the old support center, below is a convenient list to access the same articles. If you need to submit a support ticket, email support@brandwise.com and include the details of your request.
Brandwise Quick Start Guide for Suppliers
Create Your Brandwise Supplier Business Passport
Connect to your Business in Brandwise Passport
Access Your Brandwise Supplier Business Passport
Supplier Passport Admin Controls
Customize Your Marketplace Brand Profile
Browse Your Products and Images
Add Specials to your Product Listings
Prepare a Product File for Brandwise Transit
Configuring QOH & Availability Information for Transit
Upload Products in Brandwise Transit
Upload Categories in Brandwise Transit
Upload Product Images in Content Management
Upload Catalogs in Content Management
Publish/Unpublish Catalogs in Content Management
Print Orders in Stream Lite
Batch and Download Orders in Stream
Search Orders in Stream
Credit Card Payment Processes in Brandwise Stream
Manually Retrieve Credit Card Information from Stream
Pre-Authorize and Process Credit Card Payments in Stream
Reporting in Stream with Insight
Common Credit Card Errors
Play for iPad Installation Guide
Best Practices to Preserve the Battery Life of Your iPad
Sync Data
Create New Customer
Start a New Order
Create Order: Add Product By Scanning
Create Order: Add Product By Searching
Create Order: Add Product by Digital Catalog
Working With Multiple Ship Dates
Email or Print Order Copy
Finish Electronic Orders
Duplicate an Order
Printing and Emailing Product Labels
Display Available Dates on Order Copies
Find Orders
Presenting Product and Managing Collections
Supplier Menu
Webinar - Back to Basics: Brandwise Play Order Writing Platform
Play for PC User Guide
Create a Basic List of All Your Customers
Top 10 Reports a Rep Cannot Live Without!
100 Server Play Admin User Guide
Import Product Files on a 100 Server
Product Quantity on Hand + Available Date Settings (Agency System)
Pre-Show Checklist
Brandwise Passport for Agencies
New Supplier Request and Passport Connection
Disconnect from a Supplier in Brandwise Passport
Product Quantity on Hand + Available Date Settings (Supplier System)
SFAM Play Admin User Guide
Extending Your Reach with a Reach 2.0 Marketplace!
Add the Web Orders Query to Your Play for PC Welcome Screen
Agency Reach 2.0 Management Checklist
Configure Shoppable Brands on your Reach 2.0 Online Marketplace
Auto-Approval of Buyers for Your Online Marketplace
Managing Retailer Requests & Mapping
Editing Email Templates for Reach
Agency Reach 1.0 Management Checklist
Create Your Brandwise Retailer Passport
Edit Your Retailer Business Information in Passport
Shop a Reach 2.0 Marketplace Powered by Brandwise
Brandwise Online Marketplace - Retailer FAQs
Create Your Passport and Connect to CanGift 365
Create Your Passport and Connect to MSA
Create Your Passport and Connect to MAI
Create Your Passport and Connect to IHA
Create Your Passport and Connect to GCA
GCA Marketplace - Territory Rules
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