Credit card errors that may be encountered when entering credit cards in Brandwise.
It is important to note, now that we have moved suppliers onto their own payment gateway, we are not handling the processing of credit cards. When a credit card is entered in our system, the payment gateway of the supplier automatically checks for verification of the card number, expiration date and billing information entered against the information the card issuing bank has. The card issuing bank, then either authorizes the card or if something is wrong or flagged there are different errors that can come up. These are the most common errors, it is not an inclusive list. If there is an error you receive that is not listed, you can always call us for clarification.
Authorize.net
- This means the card is being declined by the card issuing bank. It could be for different reasons: flagged as fraud, insufficient funds, high level of recent activity, over the daily limit, but the customer will need to contact their bank since their bank would know the specific reason, as well as be able to allow the transaction to go through.
- This means the billing information being entered does not match the billing information for the card holder, you will need to verify with the customer the correct billing information.
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This means the supplier’s credentials that we have are incorrect, more than likely a new transaction key was created and not given to us to update on our end for the supplier’s merchant account.
Cybersource
- This means the billing information being entered does not match the billing information for the card holder, you will need to verify with the customer the correct billing information.
Elavon
- The supplier’s credentials that we have are incorrect, and we need the updated credentials for the supplier’s merchant account.
Paytrace
- This means the supplier’s credentials that we have are incorrect, we need the updated API password for the supplier’s merchant account.
PayPal
- The supplier’s credentials that we have are incorrect, and we need the updated credentials for the supplier’s merchant account
Stripe
- This means the card is being declined by the card issuing bank. It could be for different reasons: flagged as fraud, insufficient funds, high level of recent activity, over the daily limit, but the customer will need to contact their bank since their bank would know the specific reason, as well as be able to allow the transaction to go through.
