MarketTime has recently updated its features to serve you better. To stay up-to-date with these new releases, log in to your MarketTime web portal (cloud) dashboard at apps.markettime.com and click the "Latest Changes" button to view system updates every week. You can also review the release notes below.
Click HERE to view updates specific to MarketTime's API or the MarketTime PRO app.
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June 12, 2025
Item Import Email Notification
Customer Advisory Board Top Priority Item
To improve visibility for repgroups when manufacturers import items into MarketTime, whether through file import, bulk import API, or mtFlow, an email notification will be sent to the linked repgroups. This email will include an attached file listing only the newly added items and those updated in the following fields: Unit Price, UPC 1, Discontinued, Available, and Deleted. This enhancement aims to ensure repgroups are promptly informed of changes to these key data points, allowing them to make timely and accurate updates in their stores.
Order Status Email Notification
Customer Advisory Board Top Priority Item
To help reduce distractions caused by excessive email notifications, we are limiting the number of order status update emails sent to retailers, salespeople, and manufacturers. Going forward, notifications will only be available for critical statuses such as PENDING, BACKORDERS, and CANCELED. Manufacturers will have the option to notify the retailer and salesperson for these updates. Similarly, repgroups will have the option to notify both the manufacturer and retailer when an order is CANCELED.
B2B Item Notes
Customer Advisory Board Top Priority Item
Item notes added by manufacturers or repgroups will now be visible on both the B2B site and the order copy. Retailers browsing the B2B site will be able to view specific messages attached to items at checkout, allowing manufacturers and repgroups to communicate important updates or changes directly. This enhancement promotes more seamless and transparent communication between manufacturers/repgroups and retailers.
June 5, 2025
Date Received on Order Lists
Customer Advisory Board Top Priority Item
As an operations manager for a manufacturer, when you fulfill orders, a problem you may sometimes encounter is not knowing how long ago you received an order or the kind of delay that occurred between the time the order was written and when you received it.
To enhance your dashboard so you can view the date and time orders were received in case there are discrepancies, there is a new "Received" column on your orders list:
Please note: Order Delivery Elite users will only see this date on orders received on or after June 5, 2025. This date will appear on all future orders.
Order Sales Report
Customer Advisory Board Top Priority Item
Reports & Statement > 2. Order Sales Report
Running the Order Sales report as a sales agency is now easier than ever. All order statuses, except for CANCELED, are automatically selected by default, allowing you to generate status reports quickly and efficiently without manually selecting statuses each time.
May 28, 2025
mtView Sales Analysis Reports
Customer Advisory Board Top Priority Item
Sales Agency > 17. Sales Analysis Report
We have made a few improvements to the #17 Sales Analysis Report, including:
-
Cancelled Orders: When first loading the report, orders with a "Cancelled" status will no longer load by default so that you can quickly see your true sales numbers at a glance
- Manufacturer Order Status
- Sales Agency Order Status
-
Filters: When downloading PDF copies of a report, the filters used to generate the report will now be included in the report footnote for ease of reference.
- Manufacturer Order Status
Manufacturer > 9. Sales Analysis Report
We have made a few improvements to the #9 Sales Analysis Report, including:
-
Cancelled Orders: When first loading the report, orders with a "Cancelled" status will no longer load by default so that you can quickly see your true sales numbers at a glance
-
Filters: When downloading PDF copies of a report, the filters used to generate the report will now be included in the report footnote for ease of reference.
Salesperson > 12. Sales Analysis Report
We have made a few improvements to the #12 Sales Analysis Report, including:
-
Cancelled Orders: When first loading the report, orders with a "Cancelled" status will no longer load by default so that you can quickly see your true sales numbers at a glance
-
Filters: When downloading PDF copies of a report, the filters used to generate the report will now be included in the report footnote for ease of reference.
Improved Filtering Capabilities on Commission Import Tool
Customer Advisory Board Top Priority Item
As a commission manager for a sales agency, when you try to import commission statements, the problem you previously faced was that the system automatically matched new invoices to old or invalid orders, which could cause downstream issues if it wasn't caught early on, and potentially lead to paying commissions on the wrong orders.
To help mitigate this possibility, we have added more filtering options to the "Search PO Number" pop-up when importing commissions, so that you only see payable orders by default when importing commissions.
Filter by Date Range
When using the "Search PO Number" tool, the list will display orders with an order date within the last 12 months by default. Use the date picker to adjust the timeframe at any time:
Filter by Order Status
When using the "Search PO Number" tool, the orders displayed in the list will now show those that are most likely to be un-invoiced or partially invoiced, including orders with a status of:
- Transmitted
- Confirmed
- Invoiced
- Rep Paid
More Customer Search Capabilities on Commission Entry
Customer Advisory Board Top Priority Item
When recording commissions manually or using the commission import tool, if you need to search for a customer, we have enhanced search capabilities, including the ability to now search by:
- Name
- Buyer ID
- Zip
- Address
- City
- State
- Phone
We have also added more information in the search results, including showing value for:
- The customer's Buyer ID (BID) number
- Full address
- Phone
May 21, 2025
External Order Footnote
Customer Advisory Board Top Priority Item
As an operations manager for a sales agency or manufacturer, you can add an order footnote message to display on order copy PDFs and printouts to facilitate communication and transparency with retailers buying your products.
Use this footnote to indicate special events, terms and conditions, company policies, tariff notices, marketing messages, disclaimers, and more.
To take advantage of this feature, please follow these steps:
- Log in to apps.markettime.com
- What type of MarketTime account do you have?
-
Sales Agency Admin
- Navigate to Manufacturers
- Click on the manufacturer
-
Manufacturers
- Click Manage Company
-
Sales Agency Admin
- Click External Order Footnote
- Click the edit (pencil) icon
- Enter your note
- Click Save Footnote
-
View the note on the PDF:
3.2 Monthly Item Sales Report
Customer Advisory Board Top Priority Item
We have added additional sorting options to the 3.2 Monthly Item Sales report to make it easier to see the performance of your best and worst-performing items over time. These new sorting options include:
- Quantity Totals
- Totals
To use this report:
- Navigate to Reports & Analytics > Reports & Statments
- Select 2. Item Sales
- Select 3. Monthly Item Sales
- Choose your preferred filters
- Select your Report Sort Options
- Click Run Report
Direct Order Entry
Customer Advisory Board Top Priority Item
As a commission manager for a sales agency, matching invoices to new or existing orders was challenging because the system would display old and invalid orders. This caused unnecessary extra time and effort since only recent and unpaid orders are relevant when paying commission. We have now added options to help limit the number of orders to choose from when manually entering or importing direct orders.
Imported Direct Orders
You will see these new options appear on the Import Commission tool when you are using the "Search PO Number" pop-up:
| Sales Agency Status Filter | Order Date Range Filter |
|---|---|
|
|
|
Manually Entered Direct Orders
You will see these new options appear on the:
- Invoice Quick Entry pop-up
- Commission Quick Entry pop-up
| Sales Agency Status Filter | Order Date Range Filter |
|---|---|
|
Orders with these sales agency order statuses will appear by default:
|
Orders with an "Order Date" of the Last 12 Months will appear by default. |
Fixed
- Customer Advisory Board Top Priority Item Importing Direct Orders: We have resolved an issue where direct orders were sometimes imported to the same customer instead of separate customers.
- Outbound Order Integrations: We have resolved an issue where promotions were not exported in outbound order integrations.
- Payment Processing: We have resolved an issue where sometimes an error message of "Something went wrong in saving Build Request" would appear when attempting to process a payment for an order.
May 20, 2025
Email Deliverability Improvements
Customer Advisory Board Top Priority Item
We have made several recent improvements to enhance email deliverability for emails sent from MarketTime, ensuring that retailers, salespeople, sales agencies, and manufacturers receive them. This means that emails are less likely to end up in your recipient's spam folder or fail to be delivered in the first place.
Why did MarketTime make this change?
MarketTime made this change because we received feedback from customers informing us that emails sent from MarketTime did not always arrive in the recipient's inbox. We investigated and narrowed this down to the "From Email Address" used for these emails. Instead of sending the emails from a MarketTime email address, the email looked like it was being sent from a managed email address, such as "sally@gmail.com" or "john@examplesalesagency.com" This practice is sometimes referred to as "spoofing" and it often causes emails to be marked as spam or blocked, depending on the security settings of each Email Service Provider (ESP).
What has changed?
The changes to end spoofing and improve email deliverability include:
- Emails generated from the MarketTime web portal (apps.markettime.com) when transmitting an order to a manufacturer, including the emails sent to the:
- Manufacturer Email Address
- Bill To Email Address
- Ship To Email Address
- Buyer Email Address
- Salesperson Email Address (the Salesperson assigned to the order)
- Emails that are generated from your B2B Ecommerce website when a customer (retailer):
- Submits an order
- Signs up for a new MarketTime account and requests access to your B2B ecommerce website
- Already has a MarketTime account and requests access to your B2B ecommerce website
| Order Confirmation Emails | ||
|---|---|---|
| Assigned Orders | ||
| Email Value | Before | Now |
| From Name | The name of the logged-in user who sent the email | "Salesperson Assigned" Salesperson Name on the Order |
| From Email Address | The email address of the logged-in user who sent the email | orders@markettime.com |
| Reply-To Email Address | The email address of the logged-in user who sent the email |
Based on the "Salesperson Assigned" values on the order:
|
| Example |
|
|
| Unassigned Orders | ||
| Email Value | Before | Now |
| From Name | The name of the logged-in user who sent the email | Sales Agency Company Name |
| From Email Address | The email address of the logged-in user who sent the email | orders@markettime.com |
| Reply-To Email Address | The email address of the logged-in user who sent the email | Sales Agency Company Email Address |
| B2B Ecommerce Website Customer (Retailer) Registration Emails | ||
|---|---|---|
| Email Value | Before | Now |
| From Name | None | Sales Agency Name |
| From Email Address | portal@markettime.com | noreply@markettime.com |
| Reply-To Email Address | portal@markettime.com | Sales Agency Company Email Address |
What did not change?
The email-related items that did not change as part of this recent work include:
- Any emails not listed above
- The email values for:
- To name
- To Email Address
- Subject Line
- Email body copy/content
May 19, 2025
Fixed
- Order Delivery Elite: We have resolved an issue where an error message saying "Error when saving build request" would sometimes appear when attempting to process payments if you are on our new Order Delivery Elite setting.
May 15, 2025
Abandoned Carts Report
mtView now provides a comprehensive overview of abandoned cards and unfinished orders from your B2B E-commerce website, so you can follow up on potential orders to win back customers and sales. To view this report, follow these steps:
- Navigate to Reports & Analytics > Advanced Analytics
- Click 1. Sales Agency
- Click Abandoned Carts
May 8, 2025
Sent to Manufacturer (Date Transmitted) Filter Added to Sales Analysis Report
The manufacturer "9. Sales Analysis" report in mtView now includes "Sent to Manufacturer Date” as a selectable date type filter. This request arises from manufacturers transitioning to MarketTime, which need the ability to report orders based on the "Order Date Transmitted" instead of the currently available date type filters.
Most Viewed mtView Reports
What are your fellow MarketTime users up to in mtView? The most-viewed reports include:
| Most-Viewed (Rank) | Sales Agency | Manufacturer | Salesperson |
|---|---|---|---|
| #1 | 17. Sales Analysis Report | 9. Sales Analysis Report | 12. Sales Analysis Report |
| #2 | 1. Sales Agency Executive Overview | 2. Rep & Cust YTD | 3. YTD Comparison Overview |
| #3 | 8. Top Selling Items | 1. Supplier Executive Overview | 1. Customer Detail Report |
Fixed
-
Customer Advisory Board Top Priority Item Top Selling Items Report: We have resolved an issue where the "Item Name" was displayed as "null" in the 3.1 Top Selling Items report. To see this updated report, please follow these steps:
- Navigate to Reports & Analytics > Reports & Statements
- Select Report Group: 3. Item Sales
- Select Item Sales: 1. Top Selling Items
- Select a Start Date and End Date
- Click Run Report
- See the proper Item Name values
-
mtView
- Sales Analysis Report: We have resolved an issue where salesperson names sometimes appeared twice on the "Sales Analysis" report.
- Top Selling Items: We have resolved the issue where products were being split by the item name instead of the item number on the "Top Selling Items" report.
May 1, 2025
Order Delivery Elite
We are thrilled to announce that Order Delivery Elite is now live in MarketTime to facilitate migrations of vendors, suppliers, and manufacturers from the Brandwise Stream product to a more stable, performant, and feature-rich order delivery product for order capture, processing, and payments.
Order Delivery Elite includes options to:
- View and Manage Orders
- Configure Order Alerts
- Map Data and Resolve Errors Customer Advisory Board Top Priority Item
- Batch and Deliver Orders
Order Delivery Elite is being rolled out exclusively for Brandwise Stream customers and will soon be available for all suppliers, brands, vendors, or manufacturers.
To learn more about this new set of order delivery features and capabilities, please visit our New: Order Delivery Elite help center section for complete information and details.
Fixed
- Customer Advisory Board Top Priority Item Customer Merge Tool: We have resolved an issue where merging shipping locations using the customer merge tool would sometimes cause orders to disappear from a customer record and require MarketTime support to restore their visibility.
- 4.3 Salesperson Commission Statement Report: We have resolved an issue where the 4.3 Salesperson Commission Statement report would sometimes timeout with large data sets.
Coming Soon
Credit Card Terms and Conditions Agreement
We are updating our card-capture process to improve compliance and security. Soon, Sales Agencies will be required to obtain the cardholder’s consent to accept the credit card terms and conditions before saving a card and completing an order. Clicking the highlighted terms and conditions text will pop up the terms and conditions page.
If a new card is entered and the "Save Card to Retailer" option is selected, the agreement will be stored, eliminating the need for future consent for that card. However, if the card is not saved, the terms and conditions must be accepted each time it is used for an order. The agreement will only need to be obtained once for existing cards in the system.
For MarketTime mobile app users, syncing your device will be necessary to receive this update when it is released. Failure to sync may result in errors when saving credit card details.
View the Terms and Conditions agreement here Tokenization Credentials on File Cardholder Agreement.
April 24, 2025
Fixed
- B2B Ecommerce Retailer Requests: We have resolved an issue where retailer requests sometimes did not appear after logging into a Sales Agency admin account when new B2B Ecommerce registrants signed up with addresses in specific zip codes.
mtCharge+ Payout Email
Manufacturers on the mtCharge+ payment gateway will receive a daily batch payout email notifying them of upcoming payments. This change will help facilitate payout reconciliation for our mtCharge+ manufacturers and eliminate confusion.
April 17, 2025
CVV Will Not be Required for mtCharge+ Orders
We will soon update our CCV requirement on the B2B and mobile app. For mtCharge+ orders, Order Writers will not need to enter a CVV. The CVV field on the Payment Info page will be hidden for these transactions. This update has already been made on the MarketTime Apps (https://apps.markettime.com/login).
Salesperson Groups on Agency Commission Comparison Reports
For the 1. Sales Agency > 3. Agency Commission Comparison > Two Year Comparison Report, you will now be able to filter and group by Salesperson Group:
Fixed
- B2B Ecommerce Forgot Password Form: We have resolved an issue where sometimes the "Forgot Password" email was not sent after a retailer entered their username into the "Forgot Password" form on B2B e-commerce websites.
- Web Portal Dashboard: We have resolved an issue causing the apps.markettime.com dashboard to load manufacturer information slowly.
Email Notification for Failed mtCharge+ Net Terms Transactions
MarketTime manufacturers will receive email notifications when an mtCharge+ net terms transaction fails to process on its scheduled charge date. This enhancement removes the need to manually monitor net terms transactions in the MarketTime UI, saving time and ensuring prompt awareness of any issues.
April 10, 2025
Contact Information for Customers with Orders Report
A new report is available through MarketTime's mtView Advanced Analytics product that will make it seamless and straightforward to get contact information into your CRM or email marketing program of choice. To access this report, navigate to Reports & Analytics > Reports & Statements > 1. Sales Agency > 39. Contact Information for Customers with Orders.
This report contains:
- Bill To and Ship To contact information
- Including physical address and email address
- Buyer contact information
- Including name and email address
- Last Order Date
- Grouped by:
- Salesperson
- Manufacturer
March 31, 2025
Salesperson Groups on Advanced Analytics Reports
If you are a sales agency or manufacturer with sales reps and use Salesperson Groups to manage and report on sales activities, you can now utilize this information when running reports in mtView. The Salesperson Group filter has been added to the following two reports:
1. Sales Agency Executive Overview > Sales Rep Performance
1. Sales Agency Executive Overview > Sales Rep Top Performers by Vendor
March 20, 2025
Customers by Salesperson Report
A new report showing salesperson customer assignments is now available in mtView. Use this report to ensure salespeople are correctly assigned, double-check hardcode assignments, export customer contact information for email marketing campaigns, keep your CRM system up to date, and more!
This report can be found by navigating to Advanced Analytics > Sales Agency > 38. Customer by Salesperson.
February 27, 2025
mtCharge+ Daily Payouts Report
As a supplier, vendor, or manufacturer processing payment through MarketTime with mtCharge+, you can now easily see your daily payouts in one place in the mtCharge+ Daily Payouts Report:
You can also subscribe to the report and receive daily, weekly, or monthly emails, automatically delivering this report to your inbox.
To access this report, follow the how-to steps outlined here: mtCharge & mtCharge+ FAQ > Daily Payouts Report.
Fixed
-
mtCharge+ Customers: We have resolved an error that was sometimes appearing when trying to process credit cards on February 25, 2025, like the example shown below:
-
B2B E-commerce Websites: We have resolved the issue causing a red error message like the one shown below to appear when navigating to a B2B ecommerce website:
-
Reporting Discrepancies mtView Salesperson Commission Statements: We have resolved an error where the "Salesperson to Pay Name" was sometimes showing as "NULL" in the following mtView reports:
- Orders Salesperson Commission Statement Detail
- Invoice Salesperson Commission Statement Detail
-
mtView: We have resolved an issue caused by a third-party provider that prevented mtView users from seeing their reports when accessing them through apps.markettime.com, and would show a blank screen:
February 20, 2025
Refunds for Ad-Hoc Payments
As a Manufacturer processing payments through MarketTime's mtCharge+ payment solution, you can now refund ad-hoc payments at your convenience!
- Locate the Transaction you want to refund
- Click the Refund button
- Choose the Refund Reason
- Click Submit Refund
mtCharge+ provides an easy and powerful way to process payments in MarketTime. Suppliers and Sales Agencies can take advantage of the many benefits that mtCharge+ has to offer by scheduling a demo today!
Sales Analysis Report
The "Sales Analysis" Report was updated with filters for:
- Order date
- Cancel date
- Ship date
Furthermore, we added a new filter, "Salesperson Order Writer," to get a list of all orders based on the order code and selected date range.
Customer List by Category Report
We updated the "Customer List by Category" report for R ID and S ID accounts with the following enhancements:
- Ability to Sort by: Ship To Address or Bill To Address
- Added columns
- Primary Contact
- YTD Order
- Invoiced volume (the total dollar value of all invoiced orders combined)
- Updated filter names to match other report naming conventions
Item "Product Lines" on Reports
We have updated the following reports to include "Product Lines" as a filter:
- Sales Analysis
- Top Selling Items
February 6, 2025
Merging Customers
We have improved the customer merge tool so you can merge shipping locations on the "From" and "To" customers in one simple step:
Changes to reptimeportal.com Website Address (URL)
If you are used to logging into reptimeportal.com to access your MarketTime account, please be aware that the website will redirect you to the correct MarketTime website URL. Please make sure to update any saved bookmarks that pointed to the old website address to now point to the new website address:
- Visiting https://reptimeportal.com now redirects to https://apps.markettime.com/login.
- Visiting https://reptimeportal.com/login also redirects to https://apps.markettime.com/login
- Visiting https://www.reptimeportal.com redirects to https://apps.markettime.com/login
- Visiting https://www.reptimeportal.com/login also redirects to https://apps.markettime.com/login
Fixes
- Receipts: We will release a fix to address situations where manufacturers sometimes cannot download receipts for payment transactions.
January 23, 2025
Fixed
- Mobile Web Browsers: We have resolved an issue that some users had where a "Problem Repeatedly Occurred" message would appear when attempting to access apps.markettime.com using a web browser on a mobile device.
- Customer Account Numbers: We have resolved an issue that prevented manufacturers from saving customer billing and shipping account numbers for orders imported by sales agencies.
- B2B Mobile App Syncing: We have resolved an issue where manufacturers with many items would sometimes cause problems syncing for users of MarketTime's B2B mobile application.
- Ongoing - Duplicate Orders: We continue investigating reports of duplicate orders when using the MarketTime B2B mobile application to create orders.