Help! Why am I seeing two different numbers on salesperson commission summary statements?
It has been brought to our attention that there is some confusion when reviewing the totals in the Net Pay this Period and Net YTD Commission sections of the "Salesperson Commission Summary" report.
This is happening because the total commissions from the pay period being run are not the same as the total commissions entered into the system this year. For example, if you have future date commissions that have been entered for February, but you are running commissions for January, your Net Pay this Period number will be less than the Net YTD Commission number. The Net YTD Commission number includes all commission amounts entered into the system for any date in the present year, it is not representative of the commission amounts between the start of the year and the current date.
We are reviewing if a text change in that field would help clarify the difference in totals.
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What is the purpose of showing YTD to the sales reps if it will not reflect Money paid out as of that commission date? It creates confusion and unnecessary panic.
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The inconsistencies with commission reports are much larger than the Net Pay this Period and Net YTD Commissions.
The 3 main commission reports do not match.
- Salesperson Commission Statement
- Company Commission Summary
- Salesperson Commission Statement (run by sales rep/logged in as sales rep)
The Summary report doesn't account for adjustments requiring manual adjusting. The emailed company salesperson report and the salesperson run report don't match. Our backoffice has not received the emailed detail statements 2 of the 4 months closed. The majority of reps never receive the auto-emailed statement. This accounting function should have a "hard close" factual final number. Commission payments to sales reps can not be a floating, changing number.
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The above is ABSOLUTELY true. Although we do not distribute the statement to the reps directly from MT. We look through it and then send it out due to the fact that it is so hard to back peddle if there is something incorrect and we didn't see it. The summary never matches and includes order writers that don't get paid and deciphering it is impossible.
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Hi guys, just saw your comments - thank you for the detail. I'm sure there are already tickets in the system for these, but I'm going to turn your two posts into another set of tickets. Also, Terri is spearheading a User Groups project to get feedback on different products and where significant updates are needed to help you run your business. I know the first group is on reporting. Do you want me to send her your names to be a part of that group? I think your insights and use of the reports would be super helpful.
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yes. I'm willing to help where I can.
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I would also like to help.
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Thank you both!
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Yes, I would as well.
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Great. Thank you!
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We are at mid month, is there any update on any changes being made? There are so many things that we need to tweak. Is there a group of developers that are focused on just the commission aspect of Market Time? I think we really need to get some changes in the works here. We have importing issues, direct order issues, reporting issues, balance issues, and the list goes on. I have had to add an extra day to finalizing commissions just brace for problems which means I have one less commission rectifying day.
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Hi Kelly, I submitted a Support ticket on your behalf. They should be in touch soon.
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Over the last 6 months: Support Tickets submitted. Emails with documentation to Leadership submitted. Feedback posted to this community thread. MT has initiated no forward action. Closed out another month with issues. Bridgett MacAfee can you push for action? We are beyond mission-critical.
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I'm going to add to Angela's post above and submitted just hours ago. I do appreciate the Reports Group and I do hope we meet again soon but we need to initiate a Commissions Group with an actions list. I think I speak for all who have issue's that we are not asking for special designs, or specific Agency changes. We are asking for straightforward accounting practices. For Example:
- If, on the statement, you are going to show a YTD amount and if that YTD amount is based on commissions earned and not paid, then it should be noted as such and not just a YTD Gross amount.
- If our system is set to pay the Territory Sales Rep and we have a designated Out Of Territory Rep for OOT Sales, the system should not be bogging our reports with Order Writer Totals unless we want to run a report based only on order writer. If an Agency has an order writer/sales rep split then reporting should show that.
- I am still getting error messages when I run statements in reporting so I can double check before we do the final close
- We should be able to easily reverse, back out, or change a rep on commissions
- I'm also still showing orders that were paid and closed in Brandwise, open in MarketTime
I have had to stop entering commissions a day earlier just to go through and make sure that there are no error's and still some get missed. This is creating such a commotion among the reps and rightfully so.
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Chiming in here as this is an issue I logged with MT support back on 10/31/24, ticket# 314750 - it ended with a call with Mitchell in which he left that call with more questions. We have not heard anything since until this thread was brought to my attention. I would love to help however I can!
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Hi guys, Angela Schmook, let me do a little digging and find out where things are at. I'll reply to this thread before EOD.
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Hi, we're still looking into some things, and have a meeting today to discuss. More soon.
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Hi, I wanted to update this thread after our meeting today. Commissions is going to become a topic for the Customer Advisory Board, Todd Litzman is starting up in the next week. The findings from those CAB discussions will then help drive the prioritization of any development work needed.
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