Assortment Breakdowns Not Populating on MT Pro App when sending order confirmations

Ashley Miller

• February 13, 2025 22:34
• Edited

Support Ticket #329734 - Known Issue

Orders written on the MT Pro App (ipad), where Manufacturers have assortment breakdowns, are not pulling and listing the breakout when sending P.O. confirmations to the customer.

They are also not pulling the assortment breakdown on the PO when order is written on the MT Pro App then accessing the order from the MT Web Portal.

Customers need these breakdowns for the assortments so they can operate and check-in products and add to their POS systems when the order is received.

Need prodcut assortment breakdowns to populate when writing orders on the MT Pro App (iPad), if the Manufactuer has an Assortment for that product. 

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  Ashley Miller

  • February 13, 2025 22:35

  

  Time-consuming work-around that works, but will add more time to get the data we need that already exists.....

  If you need the order to populate the Assortment Breakdown you know exist... From the MT Web Portal, you can edit the order, removing the item, then adding the item back on the order. Because when you add it back (it's now written on the Web Portal), it will populate the Assortment Breakdown you need. 

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