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Mitchell Oliver

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Latest activity by Mitchell Oliver
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    Mitchell Oliver created an article,

    Brandwise -- Server Status

    This article is manually updated by the MarketTime Support team to inform you of the current status of the Brandwise Servers. Please see below for the current status.  Current Status: Online Last U...

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    Mitchell Oliver created an article,

    MarketTime Customer Success Service Level Agreement (SLA)

    Please download the document below to view the full Service Level Agreement for all MarketTime end-users and our standards for support.    

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    Mitchell Oliver created an article,

    How to Use Stream Lite and Stream Basic (Quick Guide)

     Please use the video's separated chapters at your own pace for a basic overview of how to receive orders and get the most out of Stream Lite and Stream Basic.   Differences between Stream Basic an...

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    Mitchell Oliver created an article,

    How To Load ProductData (Spotlight)

      NOTE: To show product information mouseovers in Flip, or to use the Product Tab in Create, you need to import product data into the Active Merchandiser Product Library.   NOTE: If your account ...

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    Mitchell Oliver created an article,

    Spotlight: How to Reset Content (Customers & Products)

      How to Reset Content for Customer Data:   #1 Go to the “Options” Tab in Spotlight.   #2 Select “Reset Content” and Select the below options to reset customer content > then click 'Reset & Log Ou...

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    Mitchell Oliver created an article,

    Troubleshooting: Not Receiving Email Confirmations

    These settings must be configured in order for reps to receive Email Confirmations: Email must be setup using Apple Mail Application This step is verified in iPad Settings>Mail>Accounts. Make sur...

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    Mitchell Oliver created an article,

    Scheduling Booking Exports to an FTP

      Scheduling Order Exports to an FTP   Before scheduling your automated export, please have your FTP credentials readily available and  have a test file (any file will do) placed in the folder you ...

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    Mitchell Oliver created an article,

    Managing Your Pharos Bookings

    Using the left hand tool bar notice Pharos bookings This tab allows you to view all of your bookings. The above screenshot acts as a filter to locate a specific/group of invoice(s).  To search for...

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    Mitchell Oliver created an article,

    How To: Send Diagnostics

    To send diagnostics from your iPad please follow the steps below.  This will assist our Developers to find the root cause of the issue.  In the Options tab (bottom right), scroll to the bottom and...

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    Mitchell Oliver created an article,

    Uploading Large Catalogs in Active Merchandiser

    Sometimes, large catalogs need to be broken into smaller pieces in order to upload them into Active Merchandiser. A large catalog is a file that is more than 100 pages or has a file size larger tha...