MarketTime uses Order Statuses to display the current status of an order both within an Sales Agency and after it's been transmitted to the Manufacturer.
NOTE: If using the MarketTime Pro mobile app for iOS, see our dedicated article with further details on how order statuses translate between the MarketTime Pro app and the MarketTime web application.
Sales Agency Order Status
INCOMPLETE - This is an order that has made it to the Finalization screen, but is missing a required piece of information such as an Order Code, Payment Terms, or Shipping Terms. Incomplete orders may not be transmitted to Manufacturers.
OPEN - This is an order that has been finalized and saved, and may be transmitted to Manufacturers or Customers.
QUOTE - This status is discretionary, and usually indicates that the order is not yet ready to be transmitted to the Manufacturer.
TRANSMITTED - This is an order that has been transmitted to the Manufacturer. Re-transmitting an order will send a notification to the Manufacturer that the order has been updated, but MarketTime recommends always following up with the Manufacturer for confirmation of the changes.
NOTE: The ability to re-transmit an order may not be available depending on the Manufacturer's chosen delivery method (e.g. Stream) and may require that you duplicate the order and transmit the duplicate, Cancelling the original.
CANCELLED - This status is discretionary, but usually indicates the order has been cancelled by a party involved with the order.
- When a Manufacturer updates the status to CANCELLED, the Manufacturer status of the order is updated to CANCELLED and the Salesperson and Retailer on the order is notified. (1)
- When a Salesperson updates the status to CANCELLED, both the Manufacturer and Agency status of the order us updated to CANCELLED and both the Manufacturer and Retailer are notified, and the Salesperson is given an opportunity to add a note when doing so. (2)
The examples above are visually represented below:
CONFIRMED - This status is discretionary, and is usually used by Salespeople to visually confirm an order within MarketTime once they've received confirmation from the Manufacturer that they've received or processed the order.
NOTE: If your company is using the MarketTime Pro app, orders that are Confirmed on the app will sync to the Web App as Confirmed as well.
INVOICED- This status appears when an admin user attaches an Invoice to an order. This may or may not include Commission information depending on if your company adds both Invoice and Commission information at the same time or not.
PAID - This status appears when an admin user has run the Company Commission Summary, verifying the pay period which this order appears in is correct.
REP PAID - This status appears when an admin user has run the Salesperson Commission Summary, verifying this pay period’s numbers are correct for each Salesperson, and usually indicated impending payment (consult your admins in regards to actually being paid).
COMPLETE - This status signifies that the order has completed the "lifecycle" of an order, has been paid, and can be locked, preventing future edits to it or it's attached invoices.
Manufacturer Order Status
The MFR Status column shows you at a quick glance what the status on the Manufacturer's side is.
Once you've transmitted an order to the Manufacturer, the status will change from NOT TRANSMITTED to OPEN.
When a Manufacturer views an order (be it via the email notification they may receive, logging into MarketTime to view/download a PDF copy of the order, or if there are automations in place to move orders from MarketTime to an order delivery solution of the Manufacturer's choosing), it is automatically marked as RECEIVED, and the Salesperson on the order receives an email notification updating them on this change.
The Manufacturer then has the ability to change the status of the order to a variety of default statuses.
Please refer to the Manufacturer with questions pertaining to an order's status or meaning of the status.
Manufacturer Receiving Orders in Stream?
If your Manufacturer has elected to receive orders in Stream, Brandwise's order delivery platform, there are specific statuses you'll see depending on where in the process your order is in when it's on the way to the Manufacturer.
As noted above, Please refer to the Manufacturer with questions pertaining to an order's status or the status of your order.
All status changes below produce notifications to the Salesperson on the order.
Those marked with an * symbol also notify the Retailer.
NOTE: Any UNFINISHED orders will not appear here, or to the Manufacturer. For more information about Unfinished orders, see our dedicated article.
| Manufacturer Status | Stage | Frequency | Notes |
| NOT TRANSMITTED | N/A | N/A | This is the status of an order that has not yet been transmitted to the Manufacturer. |
| OPEN | Waiting to be picked up and Staged into Stream | Three times an hour; 00:00, 00:25, and 00:45. | This is the status of an order immediately after transmitting to the Manufacturer. After being transmitted, the order can’t be edited in apps.markettime or in mobile app, until it passes out of this status. |
| RECEIVED* | Staged in Stream; Attempts to insert into Stream | Every 20 minutes | Order can be edited in apps.markettime, but changes will not be sent to Supplier. Salesperson must notify the supplier of any changes. |
| PENDING* | Order has been inserted into Stream, requires mapping | N/A | Considered a "Dirty" order in Stream and requires mapping before it can be batched, goes back to RECEIVED when mapped. |
| PROCESSED* | Order has been delivered successfully to Stream with no errors. | N/A | |
| ON HOLD* | Order has been temporarily suspended in Stream | Use at Manufacturer's discretion. | This is done by the Manufacturer within Stream |
| CANCELLED* | Order has been permanently suspended in Stream | Use at Manufacturer's discretion. | This is done by the Manufacturer within Stream |