Use MarketTime with Non-US Manufacturers and Customers
This article covers non-US business in MarketTime: currency, customers, territories, product data, order delivery, and payments. Use it if you're a Sales Agency that represents a non-US Manufacturer or sells to non-US customers, or if you're a non-US Manufacturer yourself.
| If You Are… | Start Here |
| A Sales Agency with non-US customers | Customers and Territories for Non-US Customers |
| A Sales Agency that represents a non-US Manufacturer | Manufacturer Data Management and Order Delivery to Manufacturers |
| A non-US Manufacturer, or one with both US and non-US business | Manufacturer Data Management, Order Delivery, and Payment Processing |
Overview
MarketTime's primary currency is USD, and the platform is designed mainly for Sales Agencies and Manufacturers based in the United States. Non-US Manufacturers may have different currency, payment, or order delivery needs, so a few extra steps can apply.
Currency
MarketTime shows the USD $ symbol on all prices and order totals. You can load product prices in any currency's amount, but they'll still display with the $ symbol.
Customers
You can create and accept both US and non-US customers. Choose the correct Country first so you can enter the address, city, and other details accurately. For territories and auto-assignment, see Territories for Non-US Customers.
Manufacturers
The Manufacturer sections of this article apply only to Manufacturers with both US and non-US business, currencies, or order delivery needs. If you use MarketTime for a single location, US or non-US, follow our standard guides for Sales Agencies and Manufacturers.
Territories for Non-US Customers
Canadian Customers
MarketTime's Territory feature uses only the first three characters of a Canadian postal code. For example, a customer in Winfield, British Columbia, with the postal code V4V 1A1 is placed in Territory V4V.
You can still enter the full postal code when you create or edit a customer. For creating territories and auto-assigning customers, use just the first three characters. To learn more, see Managing Divisions and Territories.
Manufacturer Data Management (Products, Catalogs, etc.)
Non-US Manufacturers usually manage their Products, Catalogs, and Promotions in one of two ways:
| Scenario | Setup | Best For |
| Same pricing and data for US and non-US business | One Manufacturer account, with a single price or Price Codes to separate US and non-US pricing. Connect to any Sales Agency you need. | Sales Agencies with significant US and non-US crossover who are comfortable using Price Codes |
| Different pricing and data for US and non-US business | Two Manufacturer accounts: one for US data and US Sales Agencies, and one for non-US data and Sales Agencies. | Businesses with no overlap between US and non-US. This choice also shapes order delivery and payment processing |
In both scenarios, Sales Agencies can link to the Manufacturer in whichever way best suits the relationship, using our Manufacturer Data Management Options.
Order Delivery to Manufacturers
How a non-US Manufacturer receives orders usually follows its data setup:
| If the Manufacturer Needs To… | How It Works |
| Receive US and non-US orders in the same location | Two self-managed Manufacturer accounts can't deliver orders to the same location unless they use an external delivery option, such as our public API or SFTP. To explore options, fill out the order delivery request form. |
| Receive US and non-US orders in different locations | Use a separate Manufacturer account for each destination. This matches the two-account setup in Manufacturer Data Management, and it lets each account use its own payment gateway. |
Payment Processing/Credit Cards for Manufacturers
MarketTime's payment processor, mtCharge, is available only to Manufacturers with US-based banks. Manufacturers with non-US banks use their own payment gateway:
| Your Payment Gateway | How It Works |
| Non-US gateway that's compatible with MarketTime | Retrieve credit card tokens or process payments in MarketTime for eligible orders. If you also manage data or receive orders for non-US Sales Agencies, use the two-account setup in Manufacturer Data Management. |
| Non-US gateway that's incompatible with MarketTime | Retrieve Hosted PCI tokens manually in MarketTime and process payments outside it. For the list of compatible gateways, fill out the payment solutions request form. |
What to Be Aware Of
- USD Symbol Only: All prices and totals show the $ symbol, whatever currency the amounts are in.
- Canadian Postal Codes: Territories use only the first three characters (e.g., V4V).
- mtCharge: Available only to Manufacturers with US-based banks.
- One Delivery Location: Two Manufacturer accounts can't send orders to the same location without the public API, SFTP, or Stream.