The MarketTime Pro (mtPro) app for iPad allows Salespeople to have all the powerful tools and features of MarketTime on the road! This article covers the basics of setting up the MarketTime Pro app.
Device Requirements
The MarketTime Pro app is only available for Apple iPads. Device requirements can be found below:
The app can be found by searching for "markettime pro" on the App Store.
| Functionality | Minimum Requirement |
| iPad |
7th Generation or Higher |
| iOS |
16 or Higher |
| Storage |
64 GB or Higher |
For detailed information about system requirements, see our dedicated article.
Recommended Barcode Scanners
While any traditional Bluetooth barcode scanner should work with MarketTime Pro, below is what we generally recommend.
| Name | Amazon Link |
| Symcode 2D Finger Scanner | CLICK HERE |
NOTE: MarketTime does not support or troubleshoot third-party hardware or software applications such as barcode scanners, printers, etc.
App Setup & Updates
Click HERE for information about updating your MarketTime Pro App
Once the app is downloaded, you'll be asked to login with your MarketTime credentials.
NOTE: Both Username and Password are case sensitive. Ensure you're using the correct case where applicable.
If you've forgotten your password, navigate to https://apps.markettime.com/forgot-password to reset it.
Once logged in, select the Sales Agency's data you wish to download and click Download Data.
NOTE: You'll only see Sales Agencies your MarketTime user account is associated with. If you are missing a Sales Agency or see a "No License Available" message, please contact your Sales Agency Admin to assign you a license.
If you have more than one Sales Agency don't worry, you can download the data for the others at a later time.
For those with slower internet connections or larger companies/datasets, we recommend navigating to Settings>Display & Brightness and set the Auto Lock feature to "Never". This will ensure your device does not go to sleep or turn off the screen during your initial sync, which can prevent use of the app.
Once the app has completed the sync, you'll be shown an informational page with your name, the Sales Agency chosen, and device/license information.
Click Get Started to proceed into the app.
Switching Between Sales Agencies
Once you've synced your first Sales Agency, click your name in the top right corner and choose Logout / Switch User
Back on the informational screen, tap on the Agency Name shown to toggle to another Sales Agency you are associated with to download data or switch if you've already downloaded the data.
This will have you select the other Sales Agency and go through the Sync process. Once complete, you can log in, or use this same action to switch between them.
General Navigation
Once logged in, you're taken to the Home Screen. From here, you can access all sections of MarketTime Pro.
NOTE: The MarketTime Pro app works best in Landscape Mode. This when your iPad is oriented horizontally rather than vertically.
User Information/Default Settings
Using the "person" icon in the top right corner, you can view information such as your Username, App/iOS version, and more.
At the bottom are a few interactable options.
Default Rep Group - If your user account is associated with multiple Sales Agencies, you may choose which one the app loads into when opening it.
Default Pricing Code - WONT BE USED INITIALLY
Default Sales Location - This is the default Order Code that appears on all orders written in the app. This can be changed on a per-order basis when finalizing them if needed.
Default to Find Products - Toggling this option OFF will take you the SCAN screen rather than SEARCH when beginning an order.
My Suppliers Only (Road) - Toggling this option ON will restrict your data to only what you're assigned if you're set to Show Mode by your admins.
Syncing the App
While the MarketTime Pro app is designed for you to be able to take offline as needed, the best experience is had while connected to the internet during use.
Some of your data syncs passively in the background as long as you're connected to the internet.
Customers - New customers added or updated in the cloud (https://apps.markettime.com) or from others' iPad apps.
Orders - As you Finish orders in the app, they will sync to the cloud (https://apps.markettime.com) for future use, or if you interact with an order that's been updated in the cloud, the updates will sync to your device.
For all other pieces of data such as Products, Catalogs, Manufacturer information, etc., you must perform a manual sync to ensure your device is up-to-date.
To do this, tap on Sync Data on the Home Screen:
This will provide you with two options.
Sync Data - This will perform a bidirectional sync, pushing any updated data from your device to the cloud (https://apps.markettime.com) and pulling down any changes made in the cloud relevant to you (product updates, catalogs, etc.).
Send Data - This is a quicker option that just syncs the data that's been updated on your device to the cloud (https://apps.markettime.com). NOTE: This does not update your device with the latest products, catalogs, etc.).
User Account Permissions
In order to ensure user permissions set in the Web App (https:/apps.markettime.com) flow into the MarketTime Pro app, the following must be done:
NOTE: THIS INCLUDES THE ABILITY TO ADD NEW CUSTOMERS WITHIN THE APP, SO THESE STEPS MUST BE PERFORMED. IF YOU ARE NOT ABLE TO ADD NEW CUSTOMERS WITHIN THE APP, PLEASE READ THIS SECTION.
- Each user who will be using mtPro must log into the Web App and update their User Settings. We recommend updating the Default Order Code.
- The user must then complete a sync on their MarketTime Pro app
Seeing All Customers Even in "Road Mode"
NOTE: if a user can see all customers within your Sales Agency in Road Mode on the MarketTime Pro App, an Admin will need to adjust permissions in the Web Portal (apps.markettime).
- Admins, log into your apps.markettime account and review the "Billing & Payment" settings in the dropdown menu under your name in the top right corner of your screen.
- Review the Salesperson records under the "Available Users" tab to ensure that your salespeople have the proper configuration in the "Show all Customers" and "Show all Manufacturers" columns
- Toggle on/off as appropriate
Adding an additional Rep Group onto an MTPro license that is already installed:
1. Log out of the app
2. Tap into what you’re currently seeing for Agency/supplier on your log in screen
3. Swipe down from the top on the list of rep groups until you see the refresh indicator (you should see a spinning circle as shown below) but DO NOT CHANGE THE REP GROUP SELECTION
4. Tap Continue in the bottom right corner
5. This will take you back out to the log in screen
6. Tap into the Agency/supplier on the login screen again and [new rep group] should show at the bottom of the rep group list
7. Force close the application
8. Open the application again, tap into the Agency/supplier on the login in screen one more time
9. This time choose [new rep group] and then tap on download data